Shipping & Returns
Please read the following information before submitting your order. By submitting your order you agree to all of our policy.
Our business hours are usually 9-5 Monday through Friday and 3-6 on Sunday Pacific Standard Time. On Saturdays we are closed and out riding horses and enjoying what we work so hard for.If you need to contact us please include an item or invoice number with your questions.
PAYMENTWe accept accept all major credit cards online via PayPal. An incorrect address will result in additional charges, shipping delays or an order to be declined so please double check all your information.
We also accept US money orders and cashier checks. We do accept personal checks, however they will be held for 7-10 business days to clear before sending out your items.
All payments must be received within 10 days or items may not be available and your payment will be returned to you.
Mailing address for payments:
Free Spirit Tack
5919 W Holly Brook LN
Dunnellon, FL 34433 USA
Make money orders and checks payable to Merry Nehls/Free Spirit Tack.
SHIPPING & INSURANCEShipping is automatically calculated when an order is placed by your zipcode and the weight of the items. You will be given a choice of how you would like your items to be shipped to you when you place your order. Insurance is included in the cost quoted.
FedEx and UPS CANNOT ship to a PO Box so please make sure you include a physical address!
All USPS Priority mail items include a delivery confirmation and I have found this to be sufficient to ensure your item(s) arrives at its destination.
Orders are generally shipped promptly but we cannot guarantee a delivery date.
All shipping and handling charges are the responsibility of the purchaser.
We ship only Monday through Friday so please keep this in mind when choosing your shipping options.
OUT OF STOCK AND/OR SUBSTITUTIONSIn an attempt to keep the lowest prices possible many of our items are acquired through outlets and are discontinued, seconds or one of a kind items. When you see that an item is out of stock it may be temporarily out of stock or it may not be available at all anymore. If an item is out of stock you may want to check back in a week or so and see if it is available again.
Occasionally we receive orders for more items than we have in stock. We try very hard not to have this happen but again, many items are one of a kind items and are purchased as closeouts or at auctions and cannot be restocked. On those occasions we will ship the items in stock to you and issue a refund for the items that are not in stock. Or we may contact you to see if you would like a different color or item.
RETURNS AND EXCHANGESIF YOU ARE NOT HAPPY AND COMPLETELY SATISFIED WITH ANYTHING YOU PURCHASE FOR ANY REASON AT ALL, YOU MAY RETURN OR EXCHANGE YOUR ITEM(S)!
We are very happy to refund or Exchange any item for you with the following criteria:
All returns and exchanges must have the original invoice or a copy. If you do not have the invoice please include a note with your name and a way to contact you as well as the order number and any other information we might need.
Include the reason for the exchange
Be returned within 30 days of receipt in the same condition received for a refund. There will be a 30% processing fee deducted from your refund to cover the shipping and handling unless the item was defective. Any item not returned within this time period will only be accepted for an exchange or store credit.
Return the item(s) in a safe box. Sometimes the box the item was sent in is not in any condition to hold up for another trip across country! Please make sure you insure the package, as we are not responsible for it. Item(s) must be received in good condition and we will not refund on an item that is soiled or used or damaged condition including shipping damage due to insufficient packing materials.
If you are shipped the wrong item(s):
Sometimes this happens and we do our very best to ensure you receive the correct items that you ordered. If you do receive an incorrect item, be assured that this was not intentional and that we will do everything we can to correct the situation as quickly as possible. Please contact us immediately at 407-592-0697.
Upon receipt of the item we will send out the correct item, if it is in stock and refund the reasonable cost of returning the item. Please enclose a copy of the shipping charges you incurred in returning the item. We will not refund excessive shipping charges.
Return items to the following address:
Free Spirit Tack
5919 W Holly Brook LN
Dunnellon, FL 34433 USA
If you wish to cancel your order:
Contact us as quickly as possible because we ship very quickly. You can call or email or use the Contact Form link on our website. Please include the invoice number. If an order has been received but not processed, we can easily cancel that order. I an order has already been processed (credit card charged, money order cashed and packed for shipping) there will be a 5% cancellation fee. If an order has already been sent out then the order cannot be cancelled and you would have to follow the procedures directed in our Return Policy. You can sometimes put refused and it will be returned.
DECLINED ORDERSIf your order has been declined because of a credit card please DO NOT CALL US. There is nothing we can do about your credit card. Please contact the issuer of the credit card to resolve these issues. If your billing address does not match your shipping address we will have to decline your order and it’s up to you to get the address changed on your credit card with your credit card company.
We do not like to decline orders but sometimes we have no choice. Credit card Fraud and identify theft is a huge concern to consumers and retailers. Businesses that accept credit cards that cannot be verified take the chance that those charges may be fraudulent. If a transaction is fraudulent we will be accessed a chargeback for the full amount of the purchase and an additional penalty fee. Then these fees are passed on to the customers by raising prices. We don’t want to have to do that.
SPECIAL ORDER ITEMSWe do sometimes have special requests for items and you can do this on our “contact form”. All special orders must be paid for in advance. Special orders will often take longer to receive and you will be advised of the approximate deliver date when placing your order. There are no refunds on special order items.
PRIVACY POLICYOur customers are very important to us and we are very serious about your privacy! Any and all information used in processing your order is never released to any one for any reason!!
ABOUT USThis is a family owned home business. We love what we do and love having happy horse people! It is our goal to sell quality items at affordable prices so we can all enjoy our horses. We have a very low overhead and buy tack at sales and auctions so that we can pass the savings on to you. We like to be available whenever possible, however, we do spend some time riding our horses and doing other family activities on the weekends and some mornings when the weather is nice. We are closed on Saturday! Our normal business hours are 9-5 Mon-Fri PST. You can contact us through email whenever possible and we will get back to you as quickly as we can. Life is too short not to enjoy! Thanks so much for your understanding.
WE RESERVE THE RIGHT TO REFUSE TO SELL TO ANYONE FOR ANY REASON
WE RESERVE THE RIGHT TO CHANGE OR POLICY WITHOUT NOTIFICATION
WE RESERVE THE RIGHT TO CHANGE OUR PRICES WITHOUT NOTIFICATION
Any questions on anything at all just email us at sales@freespiritent.com
